Melanie Clarke, Customer Service Director, Operations, Highways England 

Mel’s early career as a manager working for the Tribunal Service paved the way for a new career in roads, starting as an Operations Manager with Highways England (formerly Highways Agency) where she helped establish the West Midlands Traffic Officer Service.  

Areas of expertise

Customer Service delivery; traffic operations; equality, diversity & inclusion

Her career progressed within traffic operations, seeing her take on a national role and heading up the company’s seven regional control centres before stepping up to act as Executive Director for customer operations and leading Highways England’s 365 day 24/7 national traffic operation.  As well as leading customer operations, Mel also sponsored the continued professional development of the customer experience group, who delivered the company’s published Customer Service Strategy.  As the company set out its plans for reorganisation Mel led the directorate teams through transition into a new operating model – with a focus on delivering for customers.  On completing her part in leading the re-organisation, she took up her current role as Customer Service Director in Highways England.  Mel lives in Stourport on Severn and is married with three children.

Presentation Synopsis

This session aims to inform the audience how Highways England is developing a deeper insight into the needs of its customers – understanding our role in connecting people and businesses through our roads.  

Matthew Lugg OBE, C Eng, B Eng, MICE, FCIHT, DMS, CIHT President

Director of Public Services for WSP

Matthew is President of the Chartered Institution of Highways & Transportation, a past President of ADEPT, former chair of the UK Roads Board and the Midland Highway Alliance Board.

He has worked for the Department for Transport, Local Transport Division on HMEP and other related initiatives.

He has considerable experience in the public sector working for a number of county councils.

He has played a major role in the development of Highway Asset Management and collaborative procurement in the UK by leading projects to produce national guidance.

He has also presented a number of papers internationally on highways maintenance and transport topics.

Matthew has won numerous awards for his personal contribution most notably the ICE Municipal Engineer of the year, the UK National Transport Award for his outstanding contribution to local transport, an ICE Award for outstanding contribution to Civil Engineering in the East Midlands and the OBE for services to local government.

Jon Parker, Managing Director, ITP & CIHT Sustainable Transport Panel member


Jon is Managing Director of ITP, and one of the UK’s leading advisors on sustainable transport planning.  He was named the 2015 Smarter Travel Professional of the year and a leading member of the project teams that won the 2013, 2014 and 2017 CIHT Sustainability Award. 

Areas of expertise

Sustainable transport planning, transport strategy and policy, transport business case, smarter choices, active travel, public transport

He has written national best practice guidance on key sustainable transport topics, and delivered ground breaking projects that get more people walking, cycling and using public transport.  He is a Visiting Research Fellow at UWE, member of the CIHT sustainable transport panel, and currently chairs the Nottingham Bus Quality Partnership.

Presentation Synopsis

The presentation will outline the work of the CIHT Sustainable Transport Panel to develop advice aimed at improving the way we plan and deliver new developments to make them healthier, happier, cleaner and more sustainable places. The presentation will focus on the key principles which underpin the forthcoming advice note.

Peter Molyneux, Major Roads Director, Transport for the North 

Peter leads the Major Roads team at Transport for the North, working in partnership with the Department for Transport, Highways England, Local and Combined Authorities to determine and deliver the priorities for investment on the Strategic and Major Road Network aligned to the North’s Strategic Transport Plan.

Areas of expertise

Highways and transportation

Presentation Synopsis

The Strategic Transport Plan is an evidence-based investment programme that will deliver 850,000 new jobs in the North, will transform the economy by £100bn and improve opportunities for all residents and businesses.

Jesse Norman MP, Minister of State for Transport

Jesse Norman MP was appointed Minister of State for the Department for Transport in November 2018. He was elected as the MP for Hereford and South Herefordshire in May 2010.


Jesse studied at Oxford University (BA) and University College London (MPhil, PhD).

Political career

Jesse was Parliamentary Under Secretary of State at the Department for Business, Energy and Industrial Strategy from 18 July 2016 until 14 June 2017. During the 2010 to 2015 Parliament Jesse was a member of the Treasury Select Committee and Chair of the All-Party Parliamentary Group on Employee Ownership. In June 2015 he was elected Chair of the Department for Culture, Media and Sport Select Committee.
Jesse was awarded Spectator Parliamentarian of the Year and The House Backbencher of the Year in 2012.

Career outside politics

Before entering politics Jesse was a Director at Barclays, researched and taught philosophy at University College London, and ran a charitable project in Communist Eastern Europe.
His books and pamphlets include ‘Adam Smith: What He Thought, and Why it Matters’, ‘The achievement of Michael Oakeshott’, ‘After Euclid’, ‘Compassionate conservatism’ and ‘The big society’. His book ‘Edmund Burke: politician, philosopher, prophet’ was listed for the Samuel Johnson Prize, the Political Book Awards and the George Orwell Prize. He has also written regularly for the national press.

Minister of State for Transport - the minister is responsible for:

• cycling and walking policy
• electric and autonomous vehicles
• Future of Mobility
• Highways England and strategic roads
• international vehicle standards
• light rail
• local roads policy and funding
• Major Roads Network
• motoring agencies
• road freight
• road safety
• traffic
• transport and the environment
• transport technology (including digital)

Adrian Hames, UK Head of Transport Planning , WSP

Adrian Hames is UK Head of Transport Planning for WSP, and has worked in Transport Planning for nearly 30-years. Adrian has led projects within local government at Cambridgeshire County Council and since joining WSP 11-years ago has led a range of strategic studies, produced transport strategies, developed infrastructure plans and projects, managed local authority frameworks and delivered large scale development projects. 

Areas of Expertise

Transport Planning, Mass transit development & engineering design, Infrastructure Planning, 
Major Schemes and feasibility studies, Strategic Studies
Stakeholder Engagement

Adrian has recently successfully led work for England’s Economic Heartland to produce their evidence base, managed the first stage of the Oxford to Cambridge Expressway study for DfT, is overseeing the Leeds city region passenger transport investment delivery, leading the Transport for South East transport strategy development and is project director for work on an Infrastructure Plan to deliver Milton Keynes’ future mobility plan. Adrian is a member of CIHT and is keen on developing skills within the industry. Adrian focuses on working collaboratively for an effective joint solution. Adrian is also a keen cyclist and a FA football coach, the principles of which can often help with leading transport planning teams!

Presentation Synopsis

Engaging people effectively is crucial for successful outcomes and delivering productive places.  WSP will discuss how developing designs through engagement with all parts of society will help the scheme deliver benefits even when there are complex street characteristics, a range of conflicts, space constraints, many different user requirements, tree planting, and community needs to consider. There will be examples of bringing the community and users along with the design and creating places for people. 

Samantha Gain, President, IPWEA NZ

Elected as President of IPWEA NZ in 2017, Sam is the first woman and first non-engineer to take up that position. A lawyer by training, she has worked in and for local authorities in New Zealand and the UK over the last 20 years, in legal, procurement and asset management related roles.  She is currently General Manager, Corporate Services at Greater Wellington Regional Council.

Areas of expertise

Public sector contracting and procurement, local government law, asset management governance 

Sam has been involved with IPWEA NZ (formerly known as INGENIUM) since being co-opted onto the Board in 2012, reflecting a requirement for more diversity. This requirement continues! During her time as President she has represented IPWEA NZ at the American Public Works Association’s ‘PWX’ conference, and at IFME meetings.

Sam is an advocate for cooperation and collaboration across local authorities and within the public sector - within New Zealand, across Australasia and internationally.

Presentation Synopsis

An overview of recent transport developments in New Zealand, including some innovative funding and governance models, and thoughts about harnessing new technologies. 

Ginny Clarke CBE FREng  FCIHT MICE, Chair, CIHT Learned Society Board

Ginny is a member of the Board of Trustees of the Chartered Institution of Highways and Transportation and is chair of the Learned Society and Technical Strategy Board. She is a trustee of the Rees Jeffreys Road Fund. 

Areas of expertise



Ginny has had a varied career in the roads sector, starting her career in local government in the West Midlands on a variety of road transport projects, including the construction of the MAGLEV passenger transit system at Birmingham Airport in the 1980’s. She moved to the Department of Transport to take up a role as a bridge engineer, developing and advising on standards for road bridges and then subsequently worked in roles in network planning, project management and technical standards/advice. She became the Chief Highway Engineer for the Highways Agency in 2001 and was responsible for road standards, safety and research on the strategic road network. She was the UK’s First Delegate at the World Roads Association for six years. Ginny was an Executive Director of Highways Agency/Highways England for 15 years and took the lead in developing the first Road Investment Strategy and legislation for the new Highways England company in her role as Strategy Director.

Martin Tugwell, Programme Director for England's Economic Heartland & CIHT Senior Vice President

Martin Tugwell is the Programme Director at England’s Economic Heartland (EEH), which brings political and business leaders together in a strategic collaborative partnership with a commitment to realise the economic potential of the Heartland, including the Oxford – Milton Keynes – Cambridge Arc.

Stretching from Swindon to Cambridgeshire and Northamptonshire to Hertfordshire, EEH provides leadership on strategic infrastructure issues, in particular those relating to transport, digital connectivity and utilities. As the region’s Sub-national Transport Body, EEH is producing an over-arching Transport Strategy - a 30 year strategic vision for the transport system that puts the needs of businesses and individuals at the forefront of investment decisions.

Martin’s leadership on strategic infrastructure planning at the regional level created the first Regional Transport Strategy for the South East and contributed to the South East Plan, having previously worked in the Government Office for the South East. Whilst working in Oxfordshire he helped establish the Local Enterprise Partnership.

Martin is a Chartered Engineer, a Fellow of the Chartered Institution of Highways and Transport (CIHT) and a Member of the Institution of Civil Engineers. He is currently Senior Vice-President of the CIHT - having previously chaired the Institution’s Learned Society and Technical Board – and in June he will become its President for 2019/2020. He is a past Chairman of the Transport Planning Society and a Council member for the National Infrastructure Planning Association.

Dr Sue Sharland - Past President of CIHT, former Chief Executive of TRL and non-Executive Director on the Transport Systems Catapult 

Sue Sharland is a Non-Executive Director (NED) for a number of private, public and not for profit organisations in the transport, planning, marine, water and environment sectors. These include the Transport Systems Catapult. Sue is past President, Fellow and former Trustee of the CIHT.

Areas of expertise

Transport research and innovation, including Intelligent Transport Systems. Transport safety

From 2001 to 2013, she was Chief Executive of TRL Limited and Transport Research Foundation. TRL provides independent world-class research, consultancy, testing and software for all aspects of transport, in the UK and internationally.

Before joining TRL, Sue was a senior manager within AEA Technology plc, where she led a number of areas including consultancy, risk management and engineering software in a wide range of industries including energy, aviation and oil and gas. Sue started her career as a mathematical modeller, working in areas including waste management and corrosion of metals.

Paul Wilkes, FORS Business Services Manager / AECOM Associate Director, AECOM

Paul is FORS Business Services Manager responsible for developing partnerships and commercial activities to support the growth of FORS. With over a decade of experience in fleet management, Paul is particularly interested in how technology can be used to raise standards within the transport industry. 

Areas of expertise

Fleet centres, freight, commercial vehicles, road safety, lower emissions, efficient way of running fleets

Paul is helping to improve the reputation of the fleet industry by raising the bar for safety - ensuring drivers have the right training and their vehicles have the correct safety equipment fitted to help reduce collisions.

Presentation Synopsis

FORS – raising fleet standards and improving performance in your supply chain:

Using responsible fleet operations in your supply chains offers peace of mind that your company is managing its work related road risk. Specifying FORS will help you achieve this.

FORS is a voluntary accreditation scheme encompassing all aspects of safety, fuel efficiency, vehicle emissions and improved operations. FORS helps fleet operators to measure and monitor performance and alter their operations in order to demonstrate best practice. It is open to operators of vans, trucks, mini-buses, coaches, cars and other vehicles, and to the organisations that award contracts to those operators.

FORS can be used by contract specifiers to ensure that the safest, most efficient fleets are used. By specifying FORS in your contracts with fleet operators your organisation is protecting and enhancing its reputation and helping to improve transport standards across the UK.

FORS contract specifiers FORS offers valuable benefits and is why an increasing number are making FORS a condition of business.

Fiona Brown, Head of Strategic Transport Planning, Transport Scotland

Fiona is currently Head of Strategic Transport Planning at Transport Scotland, a new team within a new directorate – with the aim of providing the transport planning and analytical expertise which underpin investment decision making in Transport in Scotland.

Areas of expertise

Transport appraisal, transport business case development, investment decision making, transport planning, city region growth deals, transport modelling, multimodel appraisal

Transport investment and policies impact on people, the environment and the economy and our directorate is responsible for how transport can contribution to inclusive economic growth in Scotland.

Fiona has sixteen years experience in the transport sector. Initially in consultancy and now within Transport Scotland, the national transport agency of the Scottish Government.

Presentation Synopsis

The Scottish Government believes a strong, sustainable and inclusive economy is central to delivering its ambitions with regard to health, education and justice, specifically in tackling inequalities.

The presentation will explore how Transport can contribute to Scotland’s ambitions for Inclusive Economic Growth. Also, what are the transport problems facing the Economy? e.g.
• Business tells us that congestion on our roads is a problem and journey time reliability is important as both impact on costs.
• Access to a skilled workforce is important.
• Business likes to be close to airports/ports and major motorway junctions.
• People don’t like overcrowded public transport but do like high frequent services.
• Transport must be affordable.

The presentation will then describe how are Scotland developing their new National Transport Strategy and are identifying our priorities for Transport investment for the next 20 years through the second Strategic Transport Project Review.

The presentation will explore the tools available to us in multimodal transport appraisal, which although are probably the most sophisticated of all areas of public sector investment, don’t always tell decision maker what they want to know.

More importantly, how do our modelling and appraisal tools identify, appraise and prioritise transport interventions which take Scotland towards the vision of its emerging National Transport Strategy:
“We have a sustainable, inclusive and accessible transport system helping to deliver healthier, more prosperous and fairer Scotland for communities, business and visitors.”


Laurence Oakes-Ash BSc (Hons) MCIHT ACMA CGMA , City Science CEO

Laurence is the CEO and Co-Founder of City Science, a technology focused organisation, delivering software products, research and consultancy services to our range of public and private sector clients across the transport and energy sectors.

Areas of expertise

Transport strategy and policy, transport modelling, future of transport, research, transport business cases, sustainable travel, active travel.

Passionate about providing better solutions for Transport Professionals, he has overseen the development of Cadence - City Science’s flagship software product, a comprehensive suite of intuitive analysis, visualisation, auditing and version control tools.

As a thought leader, he was lead author for the Dedicated Driverless Spaces report, providing a conceptual framework offering a flexible certification and licensing structure for roads, enabling the introduction and operation of connected autonomous vehicles within the UK to achieve maximum benefit. The report was City Science’s solution as winners of the Roads for the Future competition run by the National Infrastructure Commission.

Prior to founding City Science, Laurence spent his career bringing together vast complex data sets within Financial Services where he held senior trading positions in London and New York. This exposure to real-time data and automation fired Laurence’s interest in the application of data to cities leading him to found City Science. Laurence is an award-winning management accountant, mathematician and Member of the CIHT.

Laurence is an award-winning management accountant, mathematician and Member of the CIHT.

Presentation Synopsis

Laurence’s talk will cover aspects of software engineering and how they are helping to advance productivity within transport modelling. In particular, the discussion will focus on the benefits of version control, its uses today and its importance as a critical component in BIM and Digital Twin models of Infrastructure.

Fred Jones, Head of New Mobility, Uber, UK and Ireland

Fred Jones is the Head of New Mobility for Uber across the UK and Ireland. Operating in more than 40 major cities and towns across the UK, Uber connects users to a safe and convenient ride at the touch of a button. 

When he joined Uber in 2015 Fred was initially the General Manager for expansion, launching Uber in multiple cities across the UK and Ireland. In his current role as Head of New Mobility, Fred is responsible for ushering the next chapter for Uber; making Uber’s transition to zero emission vehicles a reality as well as expanding transport options available in the App to further increase the choice, reliability and affordability of getting from A to B in your city. 

Alexandra Knight, Technical Director, Amey Consulting

Alexandra is a Chartered Mechanical Engineer and Fellow of the IMechE. She is passionate about using innovative approaches to improve Asset Management decision making. 

Alex is also a member of the UK mirror committee for ISO 55000, the ISO standard for Asset Management. She is currently managing Amey’s IOT Advanced Analytics Platform and the portfolio of projects that are benefitting from it.

Presentation Synopsis

Alex Knight, a Technical Director with Amey Strategic Consulting is working with the Amey Forth Road Bridge team to integrate an innovative asset monitoring and analytics solution with FRB, turning it into a Smart Bridge. If you’re interested in how major infrastructure is capitalising on the developments in IIOT then this session is for you.

James Atkinson, EVP Contract Solutions, Causeway Technologies Limited 

James has over 16 years' experience delivering enterprise and project-based software solutions to the construction industry. He has helped some of the industry’s leading consultants and contractors deliver innovative solutions to ever-changing client requirements.

Areas of expertise

Construction Software, Enterprise Software, Digital Transformation

James leads Causeway’s team of industry experts who are collectively responsible for ensuring that our customers are connected with solutions that enable them to gain a competitive advantage and improve productivity.

Presentation Synopsis

Over the last 20 years, a $1.6 trillion productivity gap has arisen between the construction sector and the rest of the economy. A recent report by McKinsey & Co. predicts that by implementing best practices in technology and software, we could fill 30% of this productivity gap in construction.

With the Digital Revolution fast approaching, and an ever-increasing array of technologies available to us, how do we determine and implement the optimal digital strategy?

Join us to discuss how digitisation is transforming productivity within highways maintenance, and delivering results for our customers today, and shaping an exciting future for tomorrow.


Vicki Glover, Head of HR – Kier Highways

Vicki has more than 15 years’ experience in HR and People management roles, all within the Construction Industry. Vicki joined the Kier Group from EM Highways and has worked directly for the Highways business for the past 6 years. 

Vicki has a wealth of experience within people management activities including TUPE, change management, employee engagement, talent & succession, early careers & Diversity, Equality & Inclusion.