Melanie Clarke, Customer Service Director, Operations, Highways England 

Mel’s early career as a manager working for the Tribunal Service paved the way for a new career in roads, starting as an Operations Manager with Highways England (formerly Highways Agency) where she helped establish the West Midlands Traffic Officer Service.  

Areas of expertise

Customer Service delivery; traffic operations; equality, diversity & inclusion

Her career progressed within traffic operations, seeing her take on a national role and heading up the company’s seven regional control centres before stepping up to act as Executive Director for customer operations and leading Highways England’s 365 day 24/7 national traffic operation.  As well as leading customer operations, Mel also sponsored the continued professional development of the customer experience group, who delivered the company’s published Customer Service Strategy.  As the company set out its plans for reorganisation Mel led the directorate teams through transition into a new operating model – with a focus on delivering for customers.  On completing her part in leading the re-organisation, she took up her current role as Customer Service Director in Highways England.  Mel lives in Stourport on Severn and is married with three children.

Presentation Synopsis

This session aims to inform the audience how Highways England is developing a deeper insight into the needs of its customers – understanding our role in connecting people and businesses through our roads.  

Matthew Lugg OBE, C Eng, B Eng, MICE, FCIHT, DMS, CIHT President

Director of Public Services for WSP

Matthew is President of the Chartered Institution of Highways & Transportation, a past President of ADEPT, former chair of the UK Roads Board and the Midland Highway Alliance Board.

He has worked for the Department for Transport, Local Transport Division on HMEP and other related initiatives.

He has considerable experience in the public sector working for a number of county councils.

He has played a major role in the development of Highway Asset Management and collaborative procurement in the UK by leading projects to produce national guidance.

He has also presented a number of papers internationally on highways maintenance and transport topics.

Matthew has won numerous awards for his personal contribution most notably the ICE Municipal Engineer of the year, the UK National Transport Award for his outstanding contribution to local transport, an ICE Award for outstanding contribution to Civil Engineering in the East Midlands and the OBE for services to local government.

Jon Parker, Managing Director, ITP & CIHT Sustainable Transport Panel member


Jon is Managing Director of ITP, and one of the UK’s leading advisors on sustainable transport planning.  He was named the 2015 Smarter Travel Professional of the year and a leading member of the project teams that won the 2013, 2014 and 2017 CIHT Sustainability Award. 

Areas of expertise

Sustainable transport planning, transport strategy and policy, transport business case, smarter choices, active travel, public transport

He has written national best practice guidance on key sustainable transport topics, and delivered ground breaking projects that get more people walking, cycling and using public transport.  He is a Visiting Research Fellow at UWE, member of the CIHT sustainable transport panel, and currently chairs the Nottingham Bus Quality Partnership.

Presentation Synopsis

The presentation will outline the work of the CIHT Sustainable Transport Panel to develop advice aimed at improving the way we plan and deliver new developments to make them healthier, happier, cleaner and more sustainable places. The presentation will focus on the key principles which underpin the forthcoming advice note.

Peter Molyneux, Major Roads Director, Transport for the North 

Peter leads the Major Roads team at Transport for the North, working in partnership with the Department for Transport, Highways England, Local and Combined Authorities to determine and deliver the priorities for investment on the Strategic and Major Road Network aligned to the North’s Strategic Transport Plan.

Areas of expertise

Highways and transportation

Presentation Synopsis

The Strategic Transport Plan is an evidence-based investment programme that will deliver 850,000 new jobs in the North, will transform the economy by £100bn and improve opportunities for all residents and businesses.

Jesse Norman MP, Minister of State for Transport

Jesse Norman MP was appointed Minister of State for the Department for Transport in November 2018. He was elected as the MP for Hereford and South Herefordshire in May 2010.


Jesse studied at Oxford University (BA) and University College London (MPhil, PhD).

Political career

Jesse was Parliamentary Under Secretary of State at the Department for Business, Energy and Industrial Strategy from 18 July 2016 until 14 June 2017. During the 2010 to 2015 Parliament Jesse was a member of the Treasury Select Committee and Chair of the All-Party Parliamentary Group on Employee Ownership. In June 2015 he was elected Chair of the Department for Culture, Media and Sport Select Committee.
Jesse was awarded Spectator Parliamentarian of the Year and The House Backbencher of the Year in 2012.

Career outside politics

Before entering politics Jesse was a Director at Barclays, researched and taught philosophy at University College London, and ran a charitable project in Communist Eastern Europe.
His books and pamphlets include ‘Adam Smith: What He Thought, and Why it Matters’, ‘The achievement of Michael Oakeshott’, ‘After Euclid’, ‘Compassionate conservatism’ and ‘The big society’. His book ‘Edmund Burke: politician, philosopher, prophet’ was listed for the Samuel Johnson Prize, the Political Book Awards and the George Orwell Prize. He has also written regularly for the national press.

Minister of State for Transport - the minister is responsible for:

• cycling and walking policy
• electric and autonomous vehicles
• Future of Mobility
• Highways England and strategic roads
• international vehicle standards
• light rail
• local roads policy and funding
• Major Roads Network
• motoring agencies
• road freight
• road safety
• traffic
• transport and the environment
• transport technology (including digital)

Adrian Hames, UK Head of Transport Planning , WSP

Adrian Hames is UK Head of Transport Planning for WSP, and has worked in Transport Planning for nearly 30-years. Adrian has led projects within local government at Cambridgeshire County Council and since joining WSP 11-years ago has led a range of strategic studies, produced transport strategies, developed infrastructure plans and projects, managed local authority frameworks and delivered large scale development projects. 

Areas of Expertise

Transport Planning, Mass transit development & engineering design, Infrastructure Planning, 
Major Schemes and feasibility studies, Strategic Studies
Stakeholder Engagement

Adrian has recently successfully led work for England’s Economic Heartland to produce their evidence base, managed the first stage of the Oxford to Cambridge Expressway study for DfT, is overseeing the Leeds city region passenger transport investment delivery, leading the Transport for South East transport strategy development and is project director for work on an Infrastructure Plan to deliver Milton Keynes’ future mobility plan. Adrian is a member of CIHT and is keen on developing skills within the industry. Adrian focuses on working collaboratively for an effective joint solution. Adrian is also a keen cyclist and a FA football coach, the principles of which can often help with leading transport planning teams!

Presentation Synopsis

Engaging people effectively is crucial for successful outcomes and delivering productive places.  WSP will discuss how developing designs through engagement with all parts of society will help the scheme deliver benefits even when there are complex street characteristics, a range of conflicts, space constraints, many different user requirements, tree planting, and community needs to consider. There will be examples of bringing the community and users along with the design and creating places for people. 

Samantha Gain, President, IPWEA NZ

Elected as President of IPWEA NZ in 2017, Sam is the first woman and first non-engineer to take up that position. A lawyer by training, she has worked in and for local authorities in New Zealand and the UK over the last 20 years, in legal, procurement and asset management related roles.  She is currently General Manager, Corporate Services at Greater Wellington Regional Council.

Areas of expertise

Public sector contracting and procurement, local government law, asset management governance 

Sam has been involved with IPWEA NZ (formerly known as INGENIUM) since being co-opted onto the Board in 2012, reflecting a requirement for more diversity. This requirement continues! During her time as President she has represented IPWEA NZ at the American Public Works Association’s ‘PWX’ conference, and at IFME meetings.

Sam is an advocate for cooperation and collaboration across local authorities and within the public sector - within New Zealand, across Australasia and internationally.

Presentation Synopsis

An overview of recent transport developments in New Zealand, including some innovative funding and governance models, and thoughts about harnessing new technologies. 

Ginny Clarke CBE FREng  FCIHT MICE, Chair, CIHT Learned Society Board

Ginny is a member of the Board of Trustees of the Chartered Institution of Highways and Transportation and is chair of the Learned Society and Technical Strategy Board. She is a trustee of the Rees Jeffreys Road Fund. 

Areas of expertise



Ginny has had a varied career in the roads sector, starting her career in local government in the West Midlands on a variety of road transport projects, including the construction of the MAGLEV passenger transit system at Birmingham Airport in the 1980’s. She moved to the Department of Transport to take up a role as a bridge engineer, developing and advising on standards for road bridges and then subsequently worked in roles in network planning, project management and technical standards/advice. She became the Chief Highway Engineer for the Highways Agency in 2001 and was responsible for road standards, safety and research on the strategic road network. She was the UK’s First Delegate at the World Roads Association for six years. Ginny was an Executive Director of Highways Agency/Highways England for 15 years and took the lead in developing the first Road Investment Strategy and legislation for the new Highways England company in her role as Strategy Director.

Martin Tugwell, Programme Director for England's Economic Heartland & CIHT Senior Vice President

Martin Tugwell is the Programme Director at England’s Economic Heartland (EEH), which brings political and business leaders together in a strategic collaborative partnership with a commitment to realise the economic potential of the Heartland, including the Oxford – Milton Keynes – Cambridge Arc.

Stretching from Swindon to Cambridgeshire and Northamptonshire to Hertfordshire, EEH provides leadership on strategic infrastructure issues, in particular those relating to transport, digital connectivity and utilities. As the region’s Sub-national Transport Body, EEH is producing an over-arching Transport Strategy - a 30 year strategic vision for the transport system that puts the needs of businesses and individuals at the forefront of investment decisions.

Martin’s leadership on strategic infrastructure planning at the regional level created the first Regional Transport Strategy for the South East and contributed to the South East Plan, having previously worked in the Government Office for the South East. Whilst working in Oxfordshire he helped establish the Local Enterprise Partnership.

Martin is a Chartered Engineer, a Fellow of the Chartered Institution of Highways and Transport (CIHT) and a Member of the Institution of Civil Engineers. He is currently Senior Vice-President of the CIHT - having previously chaired the Institution’s Learned Society and Technical Board – and in June he will become its President for 2019/2020. He is a past Chairman of the Transport Planning Society and a Council member for the National Infrastructure Planning Association.

Dr Sue Sharland - Past President of CIHT, former Chief Executive of TRL and non-Executive Director on the Transport Systems Catapult 

Sue Sharland is a Non-Executive Director (NED) for a number of private, public and not for profit organisations in the transport, planning, marine, water and environment sectors. These include the Transport Systems Catapult. Sue is past President, Fellow and former Trustee of the CIHT.

Areas of expertise

Transport research and innovation, including Intelligent Transport Systems. Transport safety

From 2001 to 2013, she was Chief Executive of TRL Limited and Transport Research Foundation. TRL provides independent world-class research, consultancy, testing and software for all aspects of transport, in the UK and internationally.

Before joining TRL, Sue was a senior manager within AEA Technology plc, where she led a number of areas including consultancy, risk management and engineering software in a wide range of industries including energy, aviation and oil and gas. Sue started her career as a mathematical modeller, working in areas including waste management and corrosion of metals.