Overview

In this joint webinar, hosted by CIHT North West and the Institute of Highway Engineers (IHE), Melanie Clarke, Health, Safety & Wellbeing Director, National Highways, will discuss planning for accessibility & inclusion – making sure no road user gets left behind.

The presentation will cover:

• Understanding diverse road user needs – creating a strategy for all
• Focus on disabled and vulnerable road users
• Engaging and involving users in improving road design, operation and contact and information services
• Designing for access and inclusion from the outset
• Delivering better, safer experiences

Why you can't miss the event

• Increase your understanding of planning for accessibility & inclusion
• Gain essential insight into the key challenges and issues
• Take part in the Q&A session
• This event is approved for CPD by CIHT and IHE

Who is the event for?

This webinar open to both members and non-members of CIHT and IHE. It will be of particular interest to roads authorities; designers and planners; customer service providers.

Speaker

Mel started her career in National Highways as an Operations Manager where she helped establish the traffic operation in the West Midlands. As her career progressed she led in national operational roles, including acting as Executive Director for customer operations and leading the 365 day 24/7 national traffic operation.  Mel also sponsored the continued professional development of the customer experience group, delivering the company’s first externally published Customer Service strategy and taking up appointment as Customer Service Director, responsible for making sure that roads and services are designed and delivered with the road user and communities at the heart of corporate decision making. In 2022 Mel was appointed as National Highways Health Safety & Wellbeing Director.

Help and Support

If you have a question please contact northwest@ciht.org.uk