Head of Membership and Member Services (new role)
Full-time, 37 hours per week
Salary – circa £53k per annum
CIHT is a thriving membership organisation with offices near Old Street Station in London. We represent over 14,000 members who work in the highways and transportation sector and we are looking for an outstanding Head of Membership and Member Services to join us. Reporting to the Director of Communication and Marketing, this new and hands-on role’s key objectives are to:
In return, the successful candidate will benefit from an excellent package, work flexibility in a leading membership organisation, package includes:
The closing date for applications is Friday 12:00 noon 4 June 2021 with interviews to be held virtually the following week.
Please view more information and a copy of the job description here. To apply, please send your CV and a covering letter explaining how you meet the personal specification, skills and competencies to firstname.lastname@example.org Due to the high volume of enquiries that we receive, we can only respond to applicants who we wish to invite for interview. Applications without a covering letter will not be considered.
CIHT members, Trustees and staff have a responsibility to create an environment that values equality, diversity and inclusion. Read our Diversity and Inclusion Statement at http://www.ciht.org.uk/en/about-us/diversity-and-inclusion/diversity--inclusion-statement.cfm
£38k PA PLUS BENEFITS; 37 hours per week; Based in Old St, London with options for remote working.
CIHT is a registered charity, and membership organisation based near Old Street Station in London. We represent over 14,000 people who work in the highways and transportation sector.
CIHT wish to appoint a Database Manager. The primary focus of the role will be to maintain and develop our new integrated CRM database. Reporting to the Director of Corporate & Business Services, you will be expected to actively engage with other staff in managing the integrity of data held, to develop reports/ queries, to train and support staff on use of the database and work closely with colleagues to enable business benefits to be achieved.
To be suitable for this position, you will have experience of working in a membership / professional Institution and using a membership / CRM database. You will possess excellent organisational and interpersonal skills, a good understanding of data protection and the technical ability to set up queries and reports using SQL / Power BI. In addition, you will need to demonstrate a positive attitude, a willingness to work flexibly and achieve operational deadlines.
Please view more information and a copy of the job description here. To apply, please send your CV and short cover letter ( no more than 2 sides) explaining how you meet the personal specification, skills and competencies to email@example.com . Please note that applications without a covering letter will not be considered.
Closing Date: Monday 31st May at 10am
Potential candidates will be interviewed virtually on 4th June 2021.
CIHT is the leading Professional Body for highways and transportation. CIHT’s Policy and Technical Affairs team are focused on generating knowledge and content to support the sector deliver a real impact to make the world a better place. The value is in the content we generate.
CIHT are looking to recruit for 2 positions:
1. Policy Advisor – Transport Infrastructure
2. Policy Advisor – Transport Technology
The person(s) will support the Policy & Technical Affairs Team to:
• Have a leading voice.
• Deliver real impact.
• Have relevancy for now and future.
The Policy Advisor(s) will learn and grow into becoming a knowledge subject expert supporting CIHT Policy development through a range of medium: think pieces, interviews, published papers, policy work, research, blogs, webinars.
About the role(s) that we are looking to recruit for:
The roles that we are recruiting for offers a huge opportunity to do something differently and to deliver real value by:
Working with CIHT staff and members to develop and run research and policy projects;
Work with members to share and create a vibrant online community through digital platforms;
Support the development of digital and in-person events that are stimulating - delivering real content and knowledge by identifying interesting content and programmes for events;
Work as knowledge expert generating engaging website content through blogs, news stories, etc,;
Support the development of technical knowledge through an annual Awards programme
Support the identification and sourcing of technical content;
Work with members to represent CIHT’s view to relevant consultations from government and industry bodies;
Where appropriate provide support to the external consultancy projects carried out by CIHT
Other duties within the competence of the job holder as required by CIHT.
Skills and Experience:
Degree (ideally in applicable subject).
At least two years’ experience gained in a policy or research environment.
A clear interest in Highways and Transportation
Skills and/or experience in job position area.
Research skills including experience of conducting surveys, interviews, and desktop research.
Project management skills.
Excellent written and verbal communications skills.
Analytical skills and ability to synthesise policy and technical information into communicable outputs for a range of audiences.
Degree Level or equivalent education.
Demonstrate knowledge and interest in specialist role area (*).
A confident communicator, good at understanding what people want to achieve.
Ability to listen and engage with members to identify the key issues that we want members to be engaged with.
Demonstrate impact and influence.
Have flair, drive, enthusiasm, creativity.
Ability to mine knowledge to create really interesting content.
To own a subject matter.
To be able to generate thought leadership content.
Demonstrate enthusiasm about the importance of policy work
Experience of using IT, including CRM systems, Microsoft suit of programmes, web and social media to work effectively with colleagues, CIHT volunteers and stakeholders
Meeting the requirements of CIHT competency framework for the role.
Experience of a membership/voluntary organisation either as a member/volunteer or employee
Salary – up to £30k – dependent on experience
Please apply with your CV and covering letter in your application specifying which role you are applying for.
Please send your CV and cover letter to firstname.lastname@example.org
The covering letter needs to clearly explain how you meet the role description and which role you are applying for. You can apply for both roles (with a single cover letter). If candidates wish to apply for both roles the covering letter should clearly set out how they meet the requirements for both roles.
Interviews – Interviews will be held virtually on an ongoing basis
The role be home based until restrictions are lifted and return to offices is permitted. Flexible working is supported by CIHT, however at least two-days per week will be office based (Old Street, London).