Overview 

This CIHT webinar will provide an inside look at how Kent’s Highways team prepares for and delivers winter service across the county. It will outline how the team manages precautionary salting, snow routes, emergency response and real-time decision making — drawing on established winter service policies and operational practices used across Kent’s extensive road network. As weather becomes more unpredictable, winter service plays a vital role in keeping Kent's communities safe, traffic moving, and essential services connected. This webinar will share operational insights, strategic planning approaches, and real world experiences from the frontline of winter maintenance.

Learning outcomes

• Understand how Kent’s Highways team plans and delivers winter service operations, including precautionary salting, snow routes, and emergency response.
• Gain insight into real-time decision‑making processes, winter service policies, and the operational practices used across Kent’s extensive road network.
• Learn from practical experiences and strategic approaches that help keep communities safe, maintain mobility, and support essential services during severe winter weather.

Who is this event for? 

• Asset Managers, Highways Engineers, Traffic Managers
• Contractors 
• Local or Central Government 
• Infrastructure owners and operators

Speaker 

Carol is an experienced local government manager working for Kent County Council, with a background in change management, diversity, economic development, and highways. Carol is currently working in the Highways and Transportation Department and has experience in a range of highways operational delivery activities including winter service, maintenance and drainage. Carol has led on digital, technology and innovation for KCC Highways and the Growth and Environment directorate at the Council.  Carol is the current chair of the National Winter Research Group and has over 10 years operational experience as the lead officer for winter at KCC. She has been the NWSRG lead on communications and also contributed to the development of the Best Practice guidance. Carol is keen to see the continued development of winter service across the UK and will continue to work with the NWSRG and partners to ensure that research beneficial to the industry is carried out.

Take action: Record your CPD

CPD is defined as any activity that provides new knowledge or skills that help you to achieve your professional development goals or has otherwise helped you to develop as a highways and transportation professional

Plan, record and manage your CPD for free at CIHT Learn.

Need help with getting the most out of your CPD access CIHT’s CPD Guidance here.

Accessibility and Inclusion, Help & Support

We are working to ensure that the event is as comfortable and inclusive as possible.

You can contact us in confidence to ask questions and/or to let us know of any accessibility requirements or adjustments that you may have: regions@ciht.org.uk