As many of you will know, we ran an in-depth Membership Survey recently to gain a better understanding of what you want from us as your professional body so that we can deliver a service that is more closely aligned to your needs.

We would like to thank everyone that took the time and trouble to complete our survey and provide additional feedback. We know how busy you are which is why we were so pleased with the level of response we received.

The winner of our survey prize draw is Rob Payne, Service Development Manager at Ringway. Congratulations!

Responses

The overwhelming majority of responses were positive and the feedback was extremely helpful and, in most cases, constructive. There is a general consensus that CIHT is doing a good job and the benefits and services we offer are largely well received. There is also clearly room for improvement and many of you have provided practical suggestions of ways we can do this.

Next steps

We will be working our way through the results and the hundreds of individual comments provided, with a view to:

• Decide which elements should be fed into existing work streams
• Identify which areas are new and important, and therefore need to be actioned separately in the immediate, short, medium and longer term
• Communicate the key findings and actions arising from the survey and provide ongoing information and updates on our progress.

Thanks again to those of you that were able to input into our survey. It's very much appreciated.