The Chartered Institution of Highways and Transportation (CIHT) is a charity, learned society, membership body and leading voice for those who work in the highways, transport and infrastructure sector. CIHT members come from within the private, public and academic sectors. We offer a neutral space to inform, network and discuss transport sector issues, with the sector at large, offering 360-degree perspective and insight. We champion equality, diversity and inclusion. We work with employers to encourage people from all backgrounds to choose a career in our sector. Society relies on safe, sustainable and integrated environmentally friendly transport and infrastructure systems. Our members play a vital part in meeting that need. CIHT works with our members to improve the standard of practice across the fields of highways, transportation and infrastructure. We are the lead voice of the highways and transportation profession in the UK.
The Bus Centre of Excellence team
This role sits within the Bus Centre of Excellence (BCoE) team, which is run and managed by CIHT with funding from the Department for Transport. The BCoE team works closely with a wide range of organisations and individuals who are engaged with the delivery of bus services in England, to help improve capability within the sector and promote best practice.
This is a fixed term post, covering the period from Spring/Summer 2026 to 31 March 2029. The contract may be renewed in March 2029.
Location & Travel: This is a hybrid role, requiring attendance at the CIHT office in central London two days per week, with Wednesday being mandatory. Fully home-based working may be considered at a reduced salary, subject to a justified case. Regardless of whether the role is hybrid or home-based, it involves regular travel across England and occasional work outside standard office hours for events. Applications must include a cover letter outlining your reasons for applying; applications without a cover note will not be accepted.
Key Contacts
Stakeholders include: BCoE Members, urban & rural Local Transport Authorities, Mayoral Combined Authorities, Sub-national Transport Bodies, BCoE Advisory Group, BCoE Forums/Networks, advocacy groups and commercial entities such as bus operators and suppliers to the bus industry.
Key Responsibilities
Stakeholder Relationship Management
Act as the named contact for Urban LTAs and their elected members for any queries they have for either BCoE or the DfT.
Liaise with local authorities and their elected members to assess their challenges in the local context.
Build trusted relationships with urban transport stakeholders, understanding their operational challenges and connecting them with appropriate BCoE support.
Support authorities undergoing change due to devolution by acting as a focal point for bus-related questions, organise relevant events and resources.
Franchising and Enhanced Partnership Support
Focus on supporting urban LTAs with franchising and Enhanced Partnership initiatives, identifying their specific challenges and coordinating BCoE resources to address them.
Work closely with authorities considering or implementing franchising, connecting them with BCoE's Franchising Network and relevant expertise and resources.
Support the development and improvement of Enhanced Partnerships through peer exchange and sharing of best practice.
Collaboration
Work closely with urban transport groups
Facilitate knowledge exchange and peer learning between urban LTAs, helping them share best practice and innovative solutions.
Collaborate with various stakeholder and facilitate cross-learning between rural and urban contexts where appropriate.
Events and Capacity Building
Organise regional workshops (in-person or virtual) to assist urban LTAs with their challenges, facilitating peer learning and skills development.
Attend and represent BCoE at regional bus forums and urban transport events (virtual or in-person).
Carry out market research and identify professional course instructors or training providers to deliver courses on topics relevant to urban authorities, as identified through the skills survey and stakeholder discussions.
Help to organise and curate the annual Quality Bus Conference, developing the agenda in collaboration with conference organisers and other partners, ensuring it addresses the bus sector’s priorities.
Networks and Knowledge Exchange
Support the development and delivery of BCoE's Networks and Bus Forum, helping to connect LTAs with similar contexts and promote consistent approaches to EP improvement.
Support the development and delivery of BCoE's Franchising Network, ensuring urban authorities have access to expert guidance and can learn from peers who have implemented or are considering franchising.
Identify emerging trends and challenges in urban bus delivery, feeding these insights back to the Regional Stakeholder Engagement Manager toto commission appropriate technical support or guidance
Support other BCoE Networks and Forum as required (e.g. source relevant speakers to present at Network meetings).
Support and Coordination
Support the delivery of BCoE's training courses, conferences, and webinars, ensuring urban perspectives are represented.
Contribute to the annual BCoE Members Survey and BCoE Annual Report.
Identify, share and amplify case studies and best practice examples from urban areas through BCoE's communications channels.
Person Specification
Essential Experience:
Experience working in or with Local Transport Authorities, particularly in urban settings or with bus service delivery.
Proven ability to build effective working relationships with diverse stakeholders, including local authority officers and elected members.
Experience organising events, workshops, or facilitating professional networks.
Experience of working with MS Teams and MS Office
Essential Knowledge and Skills:
Understanding of urban public transport challenges, particularly issues faced by buses operating in cities.
Understanding of urban bus policy and delivery mechanisms, including Enhanced Partnerships and franchising.
Strong interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
Good organisational and project management skills, with the ability to manage multiple workstreams simultaneously.
Self-motivated with the ability to work independently and take initiative in identifying opportunities to support stakeholders.
Commitment to knowledge sharing and capacity building within the transport sector.
Ability to chair meetings
Degree level education or equivalent.
Desirable Experience:
Experience working with Mayoral Combined Authorities.
Experience working with DfT or other central government departments.
Desirable Knowledge and Skills:
Knowledge of bus policy frameworks, including bus franchising processes and Enhanced Partnerships development
Knowledge of bus network planning, bus priority measures, bus data and modelling approaches
CIHT is committed to equality and diversity in its role as an employer, valuing the benefit a diverse workforce brings. It is our intention not to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex or sexual orientation.
Professional
An effective, high-performing and ethically focused Institution that has integrity, acts impartially and strives to do the right thing, in a fair and responsible way
Inclusive
An accessible Institution that values equality, diversity and inclusion by supporting all our members, regions and national groups, committees and panels
Collaborative
A membership body that engages with our stakeholders, supports common interests and informs and influences decision-makers
Progressive
An ambitious and innovative Institution committed to positive change
We recognise that our people are central to our ability to deliver high-quality and professional services. We offer a welcoming working environment and a commitment to good people management, including our performance and development review process.
Learning and development
We are committed to supporting employees’ learning and development. Ensuring every employee has a learning and development plan is part of our annual performance development process.
Working environment
We are a friendly team located in central London, close to transport links, in a well-resourced light and airy building.
Wellbeing support
We provide a range of benefits to support staff wellbeing: employee assistance programme (post probation), assistance with eye care costs (post probation) and opportunity to apply for flexible working hours.
Pension and life assurance provision
All employees are eligible for the statutory provision, and additionally we provide a good pension scheme with 8% employer contributions (employee contribution is minimum 5%).
Group Life Assurance scheme is offered to all staff upon completion of their probation.
Other benefits
Generous holiday allowance (27 pro rata days plus bank holidays), with option to buy/sell leave
Healthcare cash benefits plan provided by SimplyHealth (after probation)
Cycle to Work Scheme
