Frequently Asked Questions

Please find links to common questions we receive:

  • How do I edit content in the Membership Joining Journey?
  • Member says they cannot log in, what do I do?

 

More FAQs

How do I edit content on the Membership Joining Journey pages?

Please video below:

Member says they cannot log in, what do I do?

Please do the follow checks:-

  1. Varify their personal details, do they match what they have given to you?
  2. Check they are a current member in Pro 9 database.
  3. Verify that the email assigned to their web registered account matches what we have recorded in the Pro 9 database.
    See the video below for details