About us

The Chartered Institution of Highways and Transportation (CIHT) is a charity, learned society, membership body and leading voice for those who work in the highways, transport and infrastructure sector. CIHT members come from within the private, public and academic sectors. We offer a neutral space to inform, network and discuss transport sector issues, with the sector at large, offering 360-degree perspective and insight. We champion equality, diversity and inclusion. We work with employers to encourage people from all backgrounds to choose a career in our sector. Society relies on safe, sustainable and integrated environmentally friendly transport and infrastructure systems. Our members play a vital part in meeting that need. CIHT works with our members to improve the standard of practice across the fields of highways, transportation and infrastructure. We are the lead voice of the highways and transportation profession in the UK.

About the job

Key Responsibilities of the role:

• Lead the development and enhancement of training products, ensuring they are aligned with industry standards and needs
• Use market research and intelligence to identify trends, opportunities and gaps in the training market. Use this information to develop a programme of training product development which will grow the market share of CIHT Learn and Training, including identifying new markets and customers.
• Develop clear definitions and criteria for CIHT qualifications including outlining the requirements and assessment methods.
• Forecast and model potential costs and income for new products including identifying and pursuing external funding sources
• Project manage and coordinate the development of a programme of training products
• Work closely with internal and external stakeholders, including members, industry experts and trade bodies to ensure training products are relevant and high quality
• Work with the Digital Learning and Content Manager on the development of digital training content.
• Lead on quality assurance for all training products to ensure they meet CIHT’s standards and are regularly reviewed and updated based on feedback and industry developments. Identify opportunities for external accreditation and endorsement
• Identify, recruit and manage trainers to write and deliver training programmes
• Work closely with the Marketing team to promote training products
• Work with the Head of Education and Professional Development to develop and set targets for the training product programme
• Monitor and analyse data on the performance of training products, including enrolment numbers, feedback and financial performance. Use this data to make informed recommendations about product improvements and developments
• Provide regular reports on the performance of training products to senior managers
• Inform and advise both the Education and Appian boards on all training provision related matters
• Monitor and report on competitor activities around training provision providing relevant reports and information.
• Work with the Database Manager to ensure that the CRM provides a good experience for training customers and enables us to manage our processes effectively
• Deputise for the Head of Education and Professional Development, as required.

Applicants will need to demonstrate:

1. Experience of developing and launching successful training products on digital learning platforms/and or face-to-face preferably within a professional body or membership organisation
2. Experience of analysing data, interpreting results and presenting evidence-based decision making
3. Excellent written, presentation and verbal communication skills
4. Effective organisational ability to use own initiative and prioritise workload and manage own and other conflicting priorities while meeting deadlines
5. Strong project management skills
6. Proven experience of developing and managing quality assurance processes
7. Excellent IT skills, including Microsoft Word and Excel and willingness to learn new systems
8. Willingness and commitment to learn about highways and transportation

Applicants should have:

1. Ability to build strong relationships with internal and external stakeholders to achieve organisational goals
2. A commercial mindset
3. Ability to manage a varied workload
4. Ability to work both autonomously and as part of a team

Some travel within the UK will be required.

Equality and Diversity Statement

CIHT is committed to equality and diversity in its role as an employer, valuing the benefit a diverse workforce brings. It is our intention not to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex or sexual orientation.

Our Values

Professional

An effective, high-performing and ethically focused Institution that has integrity, acts impartially and strives to do the right thing, in a fair and responsible way

Inclusive

An accessible Institution that values equality, diversity and inclusion by supporting all our members, regions and national groups, committees and panels

Collaborative

A membership body that engages with our stakeholders, supports common interests and informs and influences decision-makers

Progressive

An ambitious and innovative Institution committed to positive change

How we value our people

We recognise that our people are central to our ability to deliver high-quality and professional services. We offer a welcoming working environment and a commitment to good people management, including our performance and development review process.

Learning and development

We are committed to supporting employees’ learning and development. Ensuring every employee has a learning and development plan is part of our annual performance development process.

Working environment

We are a friendly team located in central London, close to transport links, in a well-resourced light and airy building.

Wellbeing support

We provide a range of benefits to support staff wellbeing: employee assistance programme (post probation), assistance with eye care costs (post probation) and opportunity to apply for flexible working hours.

Pension and life assurance provision

All employees are eligible for the statutory provision, and additionally we provide a good pension scheme with 8% employer contributions (employee contribution is minimum 5%).

Other benefits

Generous holiday allowance (27 pro rata days plus bank holidays), with option to buy/sell leave

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